Returns & Exchanges
At Papinelle, we want you to love your sleepwear, which is why we offer a 30-day return window for all full-priced items in their original, unworn condition. If your purchase isn't a perfect fit, we make the exchange or refund process seamless and straightforward.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place your garments in their original packaging, ensuring all tags are attached and the items are free from wear.
Attach Shipping Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will notify you once your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing